Privacy Policy

Introduction

Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product or service outside India through this Platform, and your personal data will primarily be stored and processed within India.

By accessing the Platform, submitting your information, or using any services provided through it, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable product/service terms. You also agree to be governed by the laws of India, including laws related to data protection and privacy. If you do not agree, please refrain from using the Platform.

Collection of Information

We collect personal information when you use our Platform, avail our services, or interact with us. This may include, but is not limited to:

• Name
• Date of birth
• Address
• Mobile/telephone number
• Email ID
• Identity or address proof details

With your consent, we may also collect sensitive personal data such as bank account details, debit/credit card information, payment instrument details, or biometric information (only if required for specific features on the Platform), in compliance with applicable laws.

You always have the option to decline providing certain information by choosing not to use specific services or features.

We may track your preferences, activity, and transaction history on our Platform and affiliated partner platforms. Where third-party partners collect your data directly, their privacy policies will apply. We encourage you to review their policies before sharing any information.

If you receive any communication claiming to be from Finnotrade requesting confidential details such as card PINs or banking passwords, do not share such information. If disclosed mistakenly, please report the matter to appropriate authorities immediately.

Usage of Information

We use your personal data to:

• Provide and manage requested services
• Improve user experience
• Process transactions and assist business partners
• Resolve disputes and technical issues
• Inform you about offers, services, and updates
• Conduct research and analytics
• Prevent fraud and unlawful activities
• Enforce our policies and agreements

You may opt out of marketing communications at any time. Please note that refusal to provide certain permissions may limit access to specific services.

Sharing of Information

We may share your data within our group entities, affiliates, and corporate partners to facilitate service delivery. These entities may contact you unless you opt out.

We may also share information with:

• Service providers
• Logistics partners
• Payment processors
• Reward program providers
• Business partners

Such sharing may be necessary to provide services, comply with legal requirements, enforce agreements, or prevent fraud.

We may disclose personal data to government or law enforcement authorities if required by law or legal process.

Security Measures

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, misuse, or disclosure.

While we use secure systems and servers, data transmission over the internet carries inherent risks. By using the Platform, you acknowledge these risks. Users are responsible for safeguarding their login credentials.

Data Retention and Deletion

You may delete your account through your profile settings on the Platform. Once deleted, access to your account and related data will be lost.

You may also request deletion by writing to us at contact@finnotrade.com.

We may delay or deny deletion in case of pending disputes, legal obligations, or ongoing services.

We retain personal data only as long as necessary for the intended purpose or as required by law. Certain anonymized data may be retained for research and analytics.

Your Rights

You may access, update, or correct your personal data directly through your account settings on the Platform.

Consent

By using our Platform, you consent to the collection, storage, usage, and disclosure of your information in accordance with this Privacy Policy.

If you provide personal data of another individual, you confirm that you are authorized to do so.

You may withdraw your consent at any time by writing to contact@finnotrade.com with the subject line:
"Withdrawal of Consent for Processing Personal Data"

Please note that withdrawal of consent will not apply retrospectively and may limit access to certain services.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in legal or operational requirements. We recommend reviewing it regularly.

Grievance & Contact Information